• Raise a Grievance through Portal

    • Login onto our Portal
    • Enter your details on login page so that we locate the account associated in the CRIF report
    • Click on “Raise a Query” tab
    • In “Raise a Query” select the dispute category. Enter the details of your query, Correction required and click on “SUBMIT” button

    Grievance Resolution Process:

    • Once the credit bureau receives the grievance from the consumer, a service request / ticket number shall be generated and shared with consumer over email for future reference
    • The consumer grievance will be closed at our end after providing the resolution to the grievance raised
    • Credit bureau would provide resolution to the query raised within 30 days and share the response with the consumer
    • You can also download PDF version of Consumer Grievance Redressal Policy here
  • Raise a Grievance through Email

    • In case of any further concerns, which are unable to be addressed through the Portal please drop us an email on:
    • Need to have a Report ID / CHM Reference Number (It will be on top right corner of the report). In case if you do not have a Report ID / CHM Reference Number, please log on to the Portal to access / download the credit report against which you want to raise the complaint and refer the Report ID / CHM Reference Number
    • If you do not have a credit report, please generate a fresh report from Portal and share the Report ID / CHM Reference Number with us over the email
    • Mention the Report ID / CHM Reference Number in the subject line
    • Fill in the below details by copying the following format in the email body:
    Requisites Details
    Full Name (as in the Report)  
    Contact Number (as in the Report)  
    Bank Name  
    Account / Credit Type (Home Loan, Auto Loan, Personal Loan, etc.)  
    Credit Limit / Disbursed Amount:  
    Disbursed Date  
    Error in field (Account Status, DPD, Overdue Amount, Last Reported Date, etc.)  
    Error Reason (Incorrect Account Linkages, Incorrect Information, Credit Score, Missing Account, Any Other Reason)  

    Grievance Resolution Process:

    • Once the credit bureau receives the grievance from the consumer, a service request / ticket number shall be generated and shared with consumer over email for future reference
    • The consumer grievance will be closed at our end after providing the resolution to the grievance raised
    • Credit bureau would provide resolution to the query raised within 30 days and share the response with the consumer
    • You can also download PDF version of Consumer Grievance Redressal Policy here
  • Contact Details

  • For any further clarifications, kindly get in touch with below representatives:

    Level Name Email Address Contact Nos.
    1 Customer Service Team customerservice@crifhighmark.com/
    crifcare@crifhighmark.com 09:00 – 18:00 Monday – Friday
    020-6715-7709/742/776 /771/779
    2 Nodal Officer Michael Christian
    nodalofficer@crifhighmark.com 09:00 – 18:00 Monday – Friday
    020-6715-7777