Top 10 CIs based on total number of complaints received
| Sr. No. | Name of the CI (A) | Number of the records submitted by the CI during the Year (B) | Total Number of complaints registered against the CI during the year (C) | Complaint as percentage of the total records submitted by CI (D) [ C as % of B] | Number of complaints unresolved within TAT by the CI as on reference date (E) | Complaints unresolved within TAT as a percentage of total numer of complaints registered against CI (F) [E as % of C] |
| 1 | IDFC | 55136125 | 36953 | 0.07% | 30142 | 81.57% |
| 2 | KARUR VYSYA BANK | 10899812 | 17211 | 0.16% | 11738 | 68.20% |
| 3 | CAPFLOAT FINANCIAL SERVICES PRIVATE LIMITED | 9218815 | 15417 | 0.17% | 7764 | 50.36% |
| 4 | TATA CAPITAL FINANCIAL SERVICES LIMITED | 401435 | 13708 | 3.41% | 10982 | 80.11% |
| 5 | ICICI BANK | 35031983 | 11188 | 0.03% | 5191 | 46.40% |
| 6 | AXIS BANK | 33189984 | 9704 | 0.03% | 6715 | 69.20% |
| 7 | ADITYA BIRLA FINANCE LIMITED | 13463676 | 7056 | 0.05% | 5139 | 72.83% |
| 8 | NDX P2P PRIVATE LIMITED | 3267658 | 5636 | 0.17% | 2910 | 51.63% |
| 9 | QUADRILLION FINANCE PRIVATE LIMITED | 2838749 | 5608 | 0.20% | 3184 | 56.78% |
| 10 | STATE BANK OF INDIA | 56373898 | 4765 | 0.01% | 3994 | 83.82% |