Customer Management

Manage your customers better


Enhance customer retention, Improve profitability and minimize risk

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Customer Management

CRIF's customer management solutions help you enhance customer retention by engaging with your best customers and minimize risk by identifying customers who might become delinquent.

 

Portfolio Review

Evaluate enhancing customer relationship and existing portfolio for risks and through portfolio reviews. This involves customer level assessment which helps you classify customers into four quadrants based on their association with you and with other lenders – good-good, good-bad, bad-good, and bad-bad, for specific actions. The output will include account level history of the customer along with the score. The portfolio review report also plays a vital role in building customer loyalty, creating deeper customer relationships and continued business growth. Portfolio Review is available for all type of borrowers – Consumer (Individuals), Commercial (Non-Individuals) and Microfinance segments.

 

Alerts and Triggers

Proactively monitor your existing customers for any change in their credit history through CRIF's alerts and triggers service. It allows users to be informed of any positive or negative in customer's credit history almost instantly and to take an immediate action around reviewing the relationship for risks, cross-selling, up-selling, recovery etc.